11ak Frequently Asked Questions
Everything you need to know about 11ak — from creating your account and depositing via bKash to placing cricket bets and claiming your welcome bonus.
Welcome to the 11ak FAQ hub. Whether you are a first-time player in Dhaka wondering how to get started, or a seasoned bettor in Chittagong looking for clarity on withdrawal timings, this page covers it all. Browse our five topic sections below — Account, Payments, Games, Bonuses, and Safety — for direct, honest answers to the questions our Bangladeshi players ask most often.
Account & Registration
How do I create a new 11ak account?
Creating a new 11ak account takes less than two minutes. Visit the 11ak Login page, tap the registration option, and fill in your mobile number, preferred username, and a strong password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is live and you can make your first deposit straight away using bKash, Nagad, or Rocket.
What is the minimum age to play on 11ak?
11ak strictly enforces a 21+ age policy in line with responsible gaming standards. Only players who are 21 years of age or older are permitted to register and place bets on the platform. During account verification you may be asked to submit a government-issued ID to confirm your date of birth. Underage gambling is not tolerated and any account found to be in violation will be closed immediately.
How do I verify my 11ak account (KYC)?
KYC (Know Your Customer) verification on 11ak is completed by uploading a clear photo of your National ID card (NID) or passport and a recent selfie. The review team typically processes submissions within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times. Starting KYC early is strongly recommended so that withdrawals are not delayed when you need them.
I forgot my 11ak password — how do I reset it?
To reset your 11ak password, open the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter the code, set a new password that is at least 8 characters long and includes a mix of letters and numbers, and confirm. If you do not receive the SMS within a few minutes, check that the number is the one registered on your account or contact support.
Can I have more than one 11ak account?
No. Each player is permitted to hold exactly one active account on 11ak. Duplicate accounts violate the terms and conditions and can result in the suspension of all related accounts along with the forfeiture of any balances or bonuses. If you believe a duplicate was created accidentally, contact the support team immediately so the situation can be resolved without penalty.
Deposits & Withdrawals
Which payment methods does 11ak accept?
11ak accepts all major Bangladeshi mobile banking services including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also supported. Visa and Mastercard card payments are available for international players. bKash and Nagad remain the most popular choices among Bangladeshi players due to their instant processing and wide availability across Dhaka, Chittagong, Sylhet, and beyond.
How long does a bKash deposit take on 11ak?
bKash deposits on 11ak are processed instantly in virtually all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your 11ak account balance within seconds. During peak hours or high-traffic events such as BPL or IPL matches, there may be a delay of up to 5 minutes, but this is rare. If your deposit has not appeared after 15 minutes, contact live support with your bKash transaction ID.
What is the minimum deposit amount on 11ak?
The minimum deposit on 11ak is ৳200 for mobile wallet methods such as bKash, Nagad, and Rocket. For bank transfers the minimum is ৳500. There is no maximum single deposit cap, though very large transfers may be subject to a brief manual review for security purposes. Starting with a smaller deposit is a good way to familiarise yourself with the platform before committing a larger amount.
How long do 11ak withdrawals take to process?
Withdrawal processing times on 11ak depend on the method used. bKash and Nagad withdrawals are typically completed within 1 to 3 hours once the request has been approved. Rocket withdrawals may take up to 6 hours. Bank transfers to Dutch-Bangla, BRAC, or Sonali Bank accounts are processed within 1 to 2 business days. Completing your KYC verification in advance significantly speeds up approval times.
Are there any fees for depositing or withdrawing on 11ak?
11ak does not charge platform fees on deposits. Standard mobile operator charges applied by bKash, Nagad, or Rocket on their end may still apply — these are set by the payment provider, not by 11ak. For withdrawals, 11ak does not deduct a processing fee from your balance. However, if your bank or mobile wallet charges a receiving fee, that is outside 11ak's control. Always check the terms of your payment provider for the most current rate information.
Games & Gameplay
What types of games are available on 11ak?
11ak offers a broad library of betting and casino games. Sports betting covers cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), football, kabaddi, and more. The casino section includes live dealer games powered by Evolution Gaming and Ezugi, hundreds of slots from Pragmatic Play and Microgaming, crash games such as Aviator, and traditional table games like Andar Bahar and Dragon Tiger. All games are accessible directly from a mobile browser with no download required.
How do I bet on cricket matches on 11ak?
To bet on cricket on 11ak, log in to your account, navigate to the Cricket section, and select the match you want. Available markets include match winner, top batsman, total runs, method of dismissal, and in-play live odds that update ball by ball. Choose your market, enter your stake in BDT, review the potential payout, and confirm your bet. Live betting is available on all BPL, IPL, and international Bangladesh Tigers fixtures.
Is 11ak available to play on a mobile phone?
Yes. 11ak is fully optimised for mobile use and works smoothly on Android and iOS devices without requiring any app download. Simply open your mobile browser — Chrome on Android or Safari on iPhone — and visit 11ak.ws. The mobile site loads quickly even on 3G connections and supports touch-friendly navigation, live betting updates, and instant mobile wallet payments via bKash and Nagad.
What is the RTP on 11ak slot games?
RTP (Return to Player) percentages vary by slot title. Games from providers like Pragmatic Play and Microgaming on 11ak typically carry RTPs in the range of 95% to 97%, with some high-volatility slots running slightly lower at around 94%. The RTP figure for each game is usually displayed in the game's info or paytable screen. A higher RTP means the game pays back a greater percentage of total wagers over time, though outcomes on individual sessions are determined by the RNG.
Are the games on 11ak fair and certified?
Yes. All games on 11ak use certified RNG (Random Number Generator) technology supplied by the software providers — Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and others. RNG certification ensures that each card dealt, spin result, or dice roll is independently random and cannot be manipulated. 11ak is committed to fair play and transparent gaming outcomes for all Bangladeshi players.
Bonuses & Promotions
What welcome bonus does 11ak offer new players?
New players on 11ak receive a welcome bonus on their first deposit. The bonus amount and percentage vary depending on the current promotion, so always check the promotions page after registering for the latest offer. Typically the welcome bonus is a deposit-match offer credited directly to your account balance. The bonus is available to all Bangladeshi players who complete registration and make their first qualifying deposit via bKash, Nagad, or Rocket.
What is a wagering requirement and how does it work on 11ak?
A wagering requirement (also called rollover) is the number of times you must play through a bonus amount before you can withdraw it as cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place total bets of ৳10,000 before the bonus converts to withdrawable funds. On 11ak, wagering requirements apply to all promotional bonuses. Check the specific terms of each promotion for the rollover multiplier and which game types contribute to meeting the requirement.
Do 11ak bonuses expire?
Yes, most 11ak bonuses carry an expiry window. Typically, a welcome bonus and its wagering requirement must be completed within 7 to 30 days of the bonus being credited, depending on the promotion. Free spins usually expire within 24 to 72 hours of being awarded. After the expiry date, any unused bonus funds and associated winnings are removed from your account. Always read the specific bonus terms before opting in.
Does 11ak have a loyalty or VIP programme?
Yes. 11ak rewards regular players through an ongoing loyalty programme. As you bet and play, you accumulate points that can be exchanged for bonus credits, free spins, or cashback offers. High-volume players are eligible for VIP status, which brings additional perks such as faster withdrawal processing, a dedicated account manager, higher deposit and withdrawal limits, and exclusive seasonal promotions tied to events like Eid, Pohela Boishakh, and the IPL.
Safety & Responsible Gaming
Is 11ak a safe and legitimate platform?
11ak is a trusted online betting and casino platform built with player security as a priority. The site uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the platform. All financial transactions are processed through verified payment channels. 11ak is committed to fair play certified gameplay and employs anti-fraud monitoring to protect player accounts. Your personal and financial information is never shared with unauthorised third parties.
How do I set deposit limits on my 11ak account?
11ak supports responsible gaming tools including deposit limits. To set a deposit limit, log in, go to your account settings, and look for the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps in BDT. Once a limit is in place, it takes effect immediately and protects you from spending beyond your intended budget. Increasing a limit requires a 7-day cooling-off period, while lowering a limit is applied instantly.
Can I take a break or self-exclude from 11ak?
Yes. 11ak offers both a temporary time-out feature and a full self-exclusion option. A time-out lets you pause your account for periods ranging from 24 hours to 6 weeks, during which you cannot log in or place bets. Self-exclusion is a longer-term measure that deactivates your account for a minimum of 6 months. Both tools are available in your account settings under Responsible Gaming. Once self-exclusion is activated, it cannot be reversed during the active period.
What should I do if I think I have a gambling problem?
If gambling is starting to affect your finances, relationships, or mental health, it is important to act early. 11ak encourages any player who feels they may be losing control to use the self-exclusion tool immediately and seek support. You can also use the deposit limit and time-out features as a first step. Talking to a trusted friend or family member is often helpful. 11ak's support team can assist with setting up these safeguards. Responsible gaming is a commitment we take seriously for every Bangladeshi player on our platform.
How do I contact 11ak customer support?
11ak customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat on the website, which is the fastest option for urgent issues. You can also write to us at [email protected] — please allow up to 24 hours for email responses during high-volume periods. When contacting support about a payment issue, always include your registered mobile number, the transaction ID fromyour bKash or Nagad app, and the amount and date of the transaction so the team can resolve it efficiently.
Why Players Choose 11ak
SSL Security
All data is protected by SSL encryption. Your personal and financial details stay private at all times.
Instant Payments
Deposits via bKash and Nagad arrive in seconds. Withdrawals are processed same-day in most cases.
Mobile Ready
No app download needed. 11ak runs perfectly in any mobile browser on Android or iOS.
Cricket Betting
Bet on BPL, IPL, T20 World Cup and Bangladesh Tigers matches with live in-play odds updated ball by ball.
24/7 Support
Live chat and email support around the clock. Our team resolves most issues within minutes.
Fair Certified Games
Every slot, live casino table, and crash game uses certified RNG technology for provably fair outcomes.
Still Have Questions?
Our support team is here 24/7. You can also explore our games and start playing on 11ak today.