11ak Privacy Policy

Last Updated: January 2026

At 11ak, your privacy is a fundamental priority. This Privacy Policy explains in plain terms how we collect, process, store, and protect the personal information you share with us when you register, play games, or interact with our platform. By accessing or using 11ak, you agree to the practices described in this document.

We serve players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — and we are committed to responsible data handling that respects your rights and complies with applicable privacy standards. This policy applies to all users of 11ak, including registered members and visitors.

1. Information We Collect

We collect two broad categories of information: information you provide to us directly, and information collected automatically when you use our platform.

Information You Provide Directly

When you create an account, make a deposit, or contact our support team, you may provide the following personal data:

• Full name, username, and date of birth
• Email address and mobile phone number
• Residential address (city, district, postal code)
• Payment and transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Identity verification documents (NID or passport) when required for KYC

Automatically Collected Information

When you visit or use 11ak, our systems automatically record certain technical and behavioural data, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, features used, session duration, and click patterns
• Geolocation data (country and city level only) and Bangladesh Standard Time (BST, UTC+6) timestamps for sessions

2. How We Use Your Information

We use the personal data we collect strictly for the purposes listed below. We do not sell your data to third parties or use it for purposes inconsistent with those stated here.

• Creating and managing your 11ak player account
• Processing deposits and withdrawals securely via supported payment methods
• Verifying your identity to comply with responsible gaming and anti-fraud requirements
• Sending transactional notifications, security alerts, and platform updates
• Personalising your experience — for example, displaying cricket betting odds or BPL match previews relevant to your location
• Improving platform performance, detecting technical issues, and analysing usage patterns to enhance features

3. Legal Basis for Processing

We rely on the following lawful bases when processing your personal data:

• Contractual necessity — processing required to fulfil your player account agreement with 11ak
• Legitimate interests — fraud prevention, security monitoring, and platform improvement
• Consent — marketing communications and optional personalisation features, where you have opted in
• Legal obligation — compliance with anti-money laundering (AML) rules and responsible gaming mandates applicable in Bangladesh

4. Sharing of Your Information

11ak does not sell, rent, or trade your personal data. We may share limited information with trusted third parties only under the following conditions:

• Payment processors — solely to facilitate deposits and withdrawals via bKash, Nagad, Rocket, or other approved channels
• Identity verification partners — for KYC checks as required by responsible gaming obligations
• IT service providers and security platforms — under strict data-processing agreements to maintain platform uptime and security
• Law enforcement and regulatory authorities — when legally required by applicable Bangladeshi law or a court order

All third-party service providers we engage are contractually obligated to handle your data securely and only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

11ak uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform performance. We use three categories of cookies:

• Essential cookies — required for core platform functionality such as session management and login state; cannot be disabled
• Analytics cookies — help us understand how players navigate the site and which features are most popular, so we can make informed improvements
• Preference cookies — store your selected language, region, and display settings across sessions

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality. By continuing to use 11ak after reviewing this policy, you consent to our use of cookies as described above.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. In practice, this means:

Active account data is retained for the lifetime of your account plus a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations. Transaction records and financial data may be retained for longer periods where required by law. Data collected for analytics purposes is anonymised or aggregated within 24 months. If you request deletion of your account, we will remove or anonymise your personal data within 30 days, except where retention is legally required.

7. Security of Your Data

11ak implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL/TLS encryption for all data in transit, secure data storage with access controls, regular security audits and vulnerability assessments, and multi-factor authentication options for account access.

While we apply robust safeguards, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

8. Your Rights and Choices

As a user of 11ak, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this policy.

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data, subject to legal retention requirements
• Right to restriction — request that we limit how we process your data in certain circumstances
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within 30 days. In cases where requests are complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

9. Minors and Age Restriction

11ak is strictly a platform for adults. You must be 21 years of age or older to register, play, or transact on this platform. This applies to all players across Bangladesh, consistent with our responsible gaming commitments.

We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has provided personal information to us, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Third-Party Links

Our platform may occasionally reference third-party services such as payment partners (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming, Spribe). These third parties operate under their own privacy policies and data practices, which are entirely independent of 11ak. We are not responsible for the privacy practices of any third-party service, and we encourage you to review their respective privacy policies before providing your personal information to them.

11. Changes to This Privacy Policy

11ak reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 11ak following notification of any changes constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our data team is available to assist you. We aim to respond to all enquiries promptly and transparently.

Email: [email protected]